In the build up for the upcoming NINA Reflection Day with the Senior management of Dredging & Inland Infra in October, a NINA Refresher was held in Finland. The attending managers of Terramare and Rock Fall had filled in a questionnaire beforehand. One of the bottlenecks that came up was the lack of feedback.
Henrik Holmberg, SHEQ-manager of Terramare: “In Finland it is not common to give feedback. We tend to see it as something negative. We have to learn to appreciate it as an important, positive tool to keep colleagues focused. During the NINA Refresher we have identified ‘lead by example’ as one of our main means in reaching this goal. We will organize a specific training for the middle and higher management to show people how to give constructive feedback.” In Finland the number of incidents is not going down at the same speed as elsewhere. Two more critical factors were identified: the lack of preventive maintenance and visibility of management on projects. Henrik: “It is our intention to address both, make sure our managers show their commitment and to listen to the concerns of people.”